In order for us to deliver the Service Excellence our MorningStar brand demands, it requires a staff that has one thing in common – a big heart. Our hiring process starts by looking for individuals with virtues that include kindness, character and selflessness. We look for people who have a felt calling to serve, and feel like we do, that seniors are heroes and deserve to be treated with respect and dignity.
Upon hiring, each team member takes our Radiance training, which is much more than a customer service program but rather an altitude of the heart. We use it to guide the way we deliver service - with depth of purpose and sincerity, and its percepts are reiterated each day during our daily Huddle.
Team members also receive training in our Lavender Sky program that is designed to aid all of our employees, regardless of their positions, to better understand our memory care residents. It explains the disease and outlines our holistic approach to memory care that includes finding ways to connect with and nurture the essence of a person despite the extent of their memory loss.
Our MorningStar of Rio Rancho team feels privileged to serve seniors, and we all work together to provide our residents with a lifestyle of comfort, wellness and community. Our assisted living offers various levels of support, which is determined after a thorough assessment with our Wellness Director. As dementia care experts, we feel it is our calling to care for our most tender residents as well as offer support to their families. Please visit our website for more information.
MorningStar of Rio Rancho offers the very best in senior living with our distinct mission statement of “to honor, to serve, to invest.” Our foundation is built upon honoring God, valuing all seniors, and investing in staff with a felt calling to serve. Dedicated to creating a real home for residents within a beautiful setting, we encourage you to see for yourself the finest senior living in Rio Rancho NM.
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